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A blend combines coffees from different origins to create a balanced and consistent flavour profile. A single origin coffee comes from a specific country, region or producer.
Specialty coffee is coffee that has been carefully produced and evaluated for its quality at every stage, from growing and processing at origin through to roasting and brewing.
We use the Sugarcane Process to decaffeinate our coffee. It uses ethyl acetate (EA) derived from sugarcane to gently remove caffeine from the green coffee beans while preserving their natural flavour and character.
Our coffees are specialty coffee rather than organic-certified coffee. Specialty coffee focuses on quality, traceability and careful production throughout the supply chain.
We process orders quickly and send them to the roastery at around 9am and 1pm each day. Once your order has been dispatched, you’ll receive an email with tracking information.
Orders are processed quickly, so changes or cancellations aren’t always possible. If you’ve entered the wrong delivery address or need to make a change, please contact our Customer Service team on 01256 389996 as soon as possible.
If your order has already been processed or dispatched, you’ll need to follow our returns process once it arrives.
Once your order has been dispatched, you’ll receive an email with tracking information so you can follow its progress.
If you haven’t received your dispatch email or your order appears to be delayed, please contact our Customer Service team.
Your order confirmation email acts as your receipt. If you need a formal invoice or VAT receipt, contact our support team with your order number and we’ll be happy to help.
Create an account using the email address you registered with when subscribing. Once logged in, you can manage your subscription.
Yes, where permitted by your subscription plan. Make changes before the next processing date.
Use the subscription portal to select an available delivery frequency.
Open your subscription portal and follow the cancellation steps before the next charge.
We deliver across the UK, with available destinations and rates shown at checkout.
Estimated delivery times are shown at checkout and may vary by destination.
If tracking is available, it will be sent to the email address used for your order.
Contact us promptly with your order number and photos so we can investigate.
After purchasing a digital gift card, you’ll receive an email containing a voucher for the amount purchased. You can print the email or forward it directly to the recipient.
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